問：我的郵箱
b***e@plamacprinter.com給客戶的郵箱 g***i@twsystems.it betsabe@equipamientos.mx發(fā)郵件被退回，請問是怎么回事，怎么解決，我已經(jīng)把客戶郵箱拉到白名單了，還是被退回，發(fā)同事的郵箱都沒問題,給客戶發(fā)郵件總是被退回
答：您好，發(fā)到的你再試下， 10:22:22 發(fā)到 的郵件是成功了的。
問：不好意思弄反了。是客戶的郵件發(fā)給我，客戶收到退信，
g***i@twsystems.it betsabe@equipamientos.mx
答：您好，可以通過web的自主查詢功能，查詢郵件退信原因，如果是spf攔截的，可以通知發(fā)對方添加正確的spf記錄，或則通過正確的smtp服務器發(fā)送郵件。也可以將對方郵箱地址加入白名單，跳過spf驗證。但是spf驗證能夠有效方式偽造郵件，請衡量后作出相應的處理。
問：這個必須要客戶那邊查詢退信原因嗎，我這邊可以操作處理解決嗎
答：您好，你可以先通過mail.plamacprinter.com登錄郵箱，在自主查詢中，查詢退信或則攔截原因。
問：1. 客戶郵件后綴：@bhphotovideo.com
對方能收到我發(fā)出去的郵件，卻不能回信，以下是退信內(nèi)容：From: Mail Delivery System [MAILER-DAEMON@messagelabs.com]Sent: Tuesday, February 6, 2018 2:00 PMTo: karen@hkvhost791.800cdn.comSubject: Undeliverable: H&Y Quick Release Magnetic Filter SystemDelivery has failed to these recipients or groups:karen@hkvhost791.800cdn.com<mailto:karen@hkvhost791.800cdn.com>The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk.Diagnostic information for s:Generating server: server-6.bemta-12.messagelabs.comkaren@hkvhost791.800cdn.comRemote Server returned \'< #5.4.7 smtp; 554 5.4.7 [internal] exceeded max time without delivery>\’Original message headers:Return-Path: <patrickd@bhphoto.com>Received: from [127.0.0.1] (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384 (256 bits)) by server-6.bemta-12.messagelabs.com id AE/FF2E907A5; Tue, 30 Jan 2018 16:32:47 0000X-Brr: H4sIAAAAAAAAA2WSS0wTURSGe9uhDI RoYAcCESpwSBSBBIJCzT oRsPGF0ZDTHQKI63pTGunGHShSAQBlUCivBGiARQwPBRECGhAQIpQICY 2EDBRArqglIhEnSG EcS4Ofnu c 5/784uEzRKvfH6TQTbWQpnVLuisVf7J5Rhd83JEZMV8fEdHQ1YHHosC1vETuKE p20rFqfds5JU9xukxo6M6RpGdkOeTqyrqJc5IorSAuC4XvN0lzkwj8cCJ7OJ4rcgaCplxaHBh AUjduQIMhJFXTmZfELOO5NRkLTTUpAL3IvtH1mhAlvMhoKR8sxkaOg7FeBTGCMDIaRvsdOAhN kPKyMjGKi1QG40bLsLLALeRAm6/vWnBC5FX6YG9aiyUhf DRTucZAesPU2JBcZB YnV51EjkC Wqu7MZG3wffBGrkQX0bmIHj3vgATjT1hsGTmz1AcDMxZZSKHwXD9siwf ZZu8ivdvF 6aV8cY qHnziDPOM 7oLFjj9gOgru3ppxFDoHM8grn//sqKMp/LV3vl9XakOj1EEFl/zgShTBInxiTb1 6uQkQdCuFo4yXaqIqKDlcbtSkaE0NpdarIyKhwhuY4KoXWUWouPEnPtCD PK5JJKgd1V2P70F uFTpQ9TThkTFFrU bKG4jRnjak6mutBATiuBIKp4DVPI51Cp53X6vgbW5cBd1d6E29KeJng DBTDaVNEyYyO4Y6uySwZvjI1y9dnVqG WqsfvszxtbBmXugLVYGxepb29yViBB9S EiTym7Yr F/zOAr09yKQRCJRuBtoI6M1/avbkC OlF5EgvCLu5Y1baSx8UGlfNBHDCMENVF/Jf90VOsWq7 dPP8/02Bc3G61vMdkvJI/NnSyzLjWou458XGpu275YFj3U KrpY3Nfan3OGNn60KHLeYnmRr J7YXV0cJg87D50NWdXosOTVXSguVBrN/pxoCJ5P0Gc84VaULA0u4gIrA555T9m8WtP/unvVg7 esKavuD 1sMcvIN0HFdinIaKDJUZOeo3pKVqMMgDAAA=X-Env-Sender: patrickd@bhphoto.comX-Msg-Ref: server-12.tower-196.messagelabs.com!!!1X-Originating-IP: [127.0.0.1]X-ed:X-n: 9.4.45; banners=-,-,-Received: (qmail 16415 invoked from network); 30 Jan 2018 16:32:46 -0000Received: from unknown (HELO dc2-mx8.bnh.com) (127.0.0.1) by server-12.tower-196.messagelabs.com with DHE-RSA-AES256-GCM-SHA384 encrypted SMTP; 30 Jan 2018 16:32:46 -0000Received: from DC1-DLPMTA1 (lb-fmg-svc.bhphoto.net [127.0.0.1]) by dc2-mx8.bnh.com (8.15.1 Sun/8.14.9) with ESMTP id w0UGW7kt012861 for <karen@hkvhost791.800cdn.com>; Tue, 30 Jan 2018 11:32:07 -0500 (EST)Received: from [127.0.0.1] (helo=GTB) by DC1-DLPMTA1 with esmtps (TLSv1.2:ECDHE-RSA-AES256-SHA384:256) (Exim 4.88) (envelope-from <patrickd@bhphoto.com>) id 1egYrO-000E1x-IN for karen@hkvhost791.800cdn.com; Tue, 30 Jan 2018 11:34:14 -0500Received: from EXMBX02B.bhphotovideo.local (127.0.0.1) by EXMBX01B.bhphotovideo.local (127.0.0.1) with Microsoft SMTP Server (TLS) id 15.0.1178.4; Tue, 30 Jan 2018 11:32:06 -0500Received: from EXMBX02B.bhphotovideo.local ([fe80::e062:366f:3c94:9917]) by EXMBX02B.bhphotovideo.local ([fe80::e062:366f:3c94:9917]) with mapi id 15.00.1178.000; Tue, 30 Jan 2018 11:32:06 -0500From: Patrick Davidson <patrickd@bhphoto.com>To: \”\’Karen Huang\’\” <karen@hkvhost791.800cdn.com>Subject: RE: H&Y Quick Release Magnetic Filter SystemThread-Topic: H&Y Quick Release Magnetic Filter SystemThread-Index: AQHTmbLeGAWJDkl7gEeLdKBK4wjrBKOMiVewDate: Tue, 30 Jan 2018 16:32:05 0000Message-ID: <dae51fe8f41a4bf7c614d30d9@EXMBX02B.bhphotovideo.local>References: <.7893.qmail@vipmail10.myhost.net>In-Reply-To: <.7893.qmail@vipmail10.myhost.net>Accept-Language: en-Uge: en-USX-MS-Has-Attach: yesX-MS-TNEF-Correlator:x-ms-ort-fromentityheader: Hostedx-originating-ip: [127.0.0.1]Content-Type: text/pn: 1.0X-MTA-device-Scanned: Yes (on DC1-DLPMTA1) 33102 bytes in 0 secsX-UOID: 03CBD16DE
2. 正常聯(lián)系的客戶郵箱，時不時會跑進垃圾箱里，如h-yamaoka@asanuma1871.jp
3. 郵箱功能太少，做外貿(mào)經(jīng)常用郵件聯(lián)絡，卻不能創(chuàng)建郵件規(guī)則（以自動分類不同客戶的郵件）
4. 郵件格式很難控制，撰寫郵件時看過格式OK，但發(fā)出去后總會發(fā)現(xiàn)格式被打亂（如同一篇郵件字體不統(tǒng)一）
答：您好，hy-filter.com 這個郵局吧，看提示是頂級域名做別名解析影響導致，我們已經(jīng)給您修正解析，晚點生效了再試下。
郵件規(guī)則等問題，我司新郵局系統(tǒng)即將上線(預計是這一兩個月)，郵件規(guī)則這些功能都完美支持了的， 到時候會全部遷移過去的，請再等待一段時間。
