問：你好，我原來的網站被攻擊，遷移后后臺無法訪問，請協助謝謝！,原來的網站被攻擊遷移后后臺無法訪問
答：您好，這邊測試可以打開的，http://www.bjqhygwx.com/liucun168 是無法登陸進去嗎，這邊查看您數據庫數據沒有轉移過來，數據庫配置文件的數據庫信息填寫的之前的數據庫，請將數據庫數據導入到現在這個主機贈送的數據庫里，然后再修改下截圖這個文件里的數據庫信息，非常感謝您長期對我司的支持！
問：我是購買的模板，不太懂，能否幫助處理？謝謝
答：您好，上傳的只有網站文件沒有數據庫，程序中連接的數據庫對應主機已過期刪除了，您是否有單獨的mysql備份如果有可以
問：我電腦沒有備份，離現在最近的可以使用，感謝感謝
答：您好，用最近的備份 為您恢復了，請檢測。 建議定期備份數據到本地http://www.shinetop.cn/faq/list.asp?unid=814,非常感謝您長期對我司的支持!
問：驗證碼有些問題
答：您好
問：感謝售后工程師，百忙中深夜幫我處理問題，再次感謝！祝您工作愉快
答：您好
不客氣,祝您圣誕節愉快,天天開心,本工單完結,若有其他問題,請重新提交新的工單,非常感謝您長期對我司的支持!
問：
答：您好，我司測試文件管理可以正常打開的，您現在具體遇到了什么問題，可以詳細說明下提供相關報錯截圖給我司查看下，同時您也可以試下直接ftp連接上傳,非常感謝您長期對我司的支持!
問：我這邊無法打開文件管理，cuteFTP也登錄不了，數據庫遠程無法訪問
答：您好
問： *** CuteFTP 8.3 – build Aug 25 2008 ***
STATUS:> [2020/12/25 21:37:15] Getting listing \”\”…STATUS:> [2020/12/25 21:37:15] Resolving host name anchi666666.gotoftp3.com…STATUS:> [2020/12/25 21:37:15] Host name anchi666666.gotoftp3.com resolved: ip = 127.0.0.1.STATUS:> [2020/12/25 21:37:15] Connecting to FTP server… anchi666666.gotoftp3.com:21 (ip = 127.0.0.1)…ERROR:> [2020/12/25 21:37:36] The connection failed due to an error or timeout. 1) Verify that the destination IP address is correct. 2) Increase the connection timeout threshold under Global Settings | Connection. 3) Switch to the opposite data connection type (PASV or PORT) under Site Settings | Type tab. 4) Verify that the problem is not local by trying to connect to an alternate server. 5) If a server name was used, verify it resolves to the correct address. 6) If using a local server table for server name resolution, check to see that it doesn\’t resolve to an obsolete address. 7) Try pinging the address. 8) If you are using a router, verify the router is up and running (check by pinging it and then ping an address outside of the router). 9) Do a traceroute to the destination to verify all routers along the connection path are operational. 10) Verify that your subnet mask is setup properly. 11) Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP. 12) Verify that your anti-virus software is not at fault (try disabling it).
答：您好，請直接訪問下127.0.0.1看看是什么提示？反饋下頁面截圖,非常感謝您長期對我司的支持!
問： *** CuteFTP 8.3 – build Aug 25 2008 ***
STATUS:> [2020/12/25 21:56:20] Getting listing \”\”…STATUS:> [2020/12/25 21:56:20] Connecting to FTP server… 127.0.0.1:21 (ip = 127.0.0.1)…ERROR:> [2020/12/25 21:56:41] The connection failed due to an error or timeout. 1) Verify that the destination IP address is correct. 2) Increase the connection timeout threshold under Global Settings | Connection. 3) Switch to the opposite data connection type (PASV or PORT) under Site Settings | Type tab. 4) Verify that the problem is not local by trying to connect to an alternate server. 5) If a server name was used, verify it resolves to the correct address. 6) If using a local server table for server name resolution, check to see that it doesn\’t resolve to an obsolete address. 7) Try pinging the address. 8) If you are using a router, verify the router is up and running (check by pinging it and then ping an address outside of the router). 9) Do a traceroute to the destination to verify all routers along the connection path are operational. 10) Verify that your subnet mask is setup properly. 11) Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP. 12) Verify that your anti-virus software is not at fault (try disabling it).
問：
答：您好
請直接瀏覽器訪問下 127.0.0.1 這個ip看是否有顯示,請截圖,若可以訪問到這個ip,我們為您更換到這臺服務器上使用,,非常感謝您長期對我司的支持.由此給您帶來的不便之處,敬請原諒!謝謝!
問： ***
問：原來網站又能訪問
答：您好
從您截圖看您本地可以訪問到127.0.0.1ip,我們可以為您更換到這臺服務器,請回復確認下 ,非常感謝您長期對我司的支持.由此給您帶來的不便之處,敬請原諒!謝謝!
問：
問：確認
答：您好，已經更換，數據遷移 中，請過30分左右完成更新后再試,非常感謝您長期對我司的支持.由此給您帶來的不便之處,敬請原諒!謝謝!
